FAQs | Commercial Landscaping in Texas | Landmark Landscape Group

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Does Landmark work with residential properties?

While we began as a residential service provider, our focus has evolved to primarily serve commercial properties. We specialize in commercial landscapes including office complexes, healthcare facilities, retail centers, restaurants, educational institutions, HOA common areas, and corporate campuses.

What makes Landmark different from other commercial landscapers?

Our difference comes from our relationship-focused approach, employee continuity (many team members have been with us since 2012), comprehensive service offerings, proactive communication through monthly reports and bi-monthly walkthroughs, and our impressive 90%+ client retention rate. We invest time to understand your specific needs rather than applying a one-size-fits-all approach.

What types of commercial properties do you service?

We service a wide range of commercial properties including office buildings, healthcare facilities, retail centers, restaurants, HOA common areas, educational campuses, industrial facilities, and corporate properties. Our diverse portfolio allows us to understand the unique requirements of different property types.

Do you offer one-time services or only ongoing maintenance contracts?

We offer both ongoing maintenance contracts and one-time services. While our 12-month maintenance agreements provide the best value and consistency, we also handle standalone projects like landscape installations, enhancements, and holiday lighting for commercial properties.

Can you handle large-scale commercial installation projects?

Yes, commercial landscape installation is one of our highest-value services. We manage everything from pre-construction planning through final client walkthrough, including irrigation system design, soil preparation, planting, tree installation, retaining walls, and hardscapes for projects of all sizes.

Do you provide emergency landscape services?

Yes, we offer emergency response services for existing clients, particularly for irrigation issues, storm damage, and safety concerns. Our Landmark Advantage Program members receive priority scheduling for emergency service requests.

Are your irrigation specialists licensed?

Yes, our irrigation team is fully licensed to perform all irrigation services legally in Texas. This licensing ensures our work meets all regulatory requirements while providing optimal system performance and water conservation.

What ongoing maintenance services do you provide?

Our maintenance services include regular mowing and edging, shrub and tree care, bed maintenance, fertilization programs, seasonal clean-ups, irrigation management, and more. Each property receives a customized maintenance calendar, ensuring the right services at the right time.

How does your pricing structure work?

For maintenance services, we typically develop 12-month agreements with equal monthly payments, eliminating seasonal billing fluctuations. For installation and enhancement projects, we provide detailed, itemized proposals based on your specific needs. Multi-property clients receive volume pricing advantages.

Do you offer multi-year contracts with locked-in rates?

Yes, we offer multi-year contract options that allow you to lock in your service rates for up to three years. This provides budget predictability and protection from annual price increases.

What does the process look like when starting service with Landmark?

Our process begins with an initial consultation to thoroughly understand your property needs. We then develop a customized proposal with detailed service specifications and pricing. After contract approval, we assign a dedicated account manager who creates an implementation plan and introduces your service team. Once service begins, you'll receive regular communication, including monthly reports and bi-monthly walkthroughs.

How quickly can you start service after a contract is signed?

For maintenance services, we can typically begin within 1-2 weeks of contract signing. For installation projects, the timeline depends on project scope, material availability, and weather conditions, but we work diligently to accommodate your desired schedule.

What kind of communication can I expect after service begins?

You'll receive monthly detailed reports documenting current property conditions, completed services, and recommendations. Your account manager will conduct bi-monthly walkthroughs with you to discuss your property in person. Additionally, you'll have direct contact information for your account manager for any questions or concerns.

What is the Landmark Value Program?

The Landmark Value Program is our premium service package that includes budget protection with locked-in rates, property insurance documentation support, dedicated account management, detailed visual reporting, and priority response service. This program transforms traditional landscape services into a strategic partnership.

Do you offer discounts for managing multiple properties?

Yes, clients with multiple properties receive volume pricing advantages along with centralized management, standardized quality across locations, and consolidated reporting. This approach typically results in 8-12% cost savings and a 15-20% reduction in administrative time.

Can you accommodate specific insurance requirements for my commercial property?

Yes, we maintain comprehensive insurance coverage including general liability, workers' compensation, and vehicle insurance. We can provide certificates of insurance as needed and can adjust coverage limits to meet specific client requirements. For certain projects, we also offer insurity bonds when required.